Question 1

Can I open an account if I’m not from the EU?

Accepted Answer

Yes, we support customers from 150+ countries, the full list is [here](/customer-acceptance-policy). Our tool is available to help you understand our capabilities for your case.

Question 2

I have a residence permit, will it work?

Accepted Answer

Yes, the residence permit works for us, your nationality can be any as long as the residence permit is in the accepted countries list.

Question 3

Can I receive salary payments to the account?

Accepted Answer

Yes, we support any third party payments to your account, you can receive and send funds from and to both businesses and individuals.

Question 4

How long does it take to have a fully operational account?

Accepted Answer

It takes about an hour to provide you with IBAN & Card. Crypto is available within minutes.

Question 5

What documents do I have to provide to get an account?

Accepted Answer

We ask you for basics: passport, live verification. However, additional documents such as proof of address or source of funds can be asked.

Question 6

Do you accept cash payments?

Accepted Answer

No, your account is a digital one. However, with the Keytom card you can withdraw cash at ATMs worldwide (please note that some ATMs may not support Keytom cards).

Question 7

Will the account be under my name?

Accepted Answer

Yes, the account holder is you - so the Keytom account is under your name.

Question 8

What if I face any difficulties – will you help me?

Accepted Answer

We have human customer support which will answer any of your questions and try to solve the issues with maximum effort.

Question 9

What crypto currencies can I have?

Accepted Answer

We provide access to 10+ crypto currencies, which include the standard ones: ETH, BTC, USDC and more exotic: XRP, LTC, SOL.

Question 10

For the exchange do I have to visit another app?

Accepted Answer

No, all the operations — including exchanges — are available in a single Keytom app. You can use it on your phone via the web version or by downloading it from the [App Store](https://apps.apple.com/ee/app/keytom/id6479372970) or [Google Play](https://play.google.com/store/apps/details?id=com.keytom.app.twa).

Question 11

What are the limits on transactions?

Accepted Answer

We have base-level limits that can be adjusted upon providing additional documents.

Question 12

Do I need to provide any supporting documentation for transfers?

Accepted Answer

Yes, it can be requested from time to time.

Question 13

I can exchange only EUR to crypto or are there any other options available?

Accepted Answer

You can exchange EUR to crypto, crypto to EUR and crypto to crypto at market rates. Soon, we are adding also USD capabilities to wave the boarders.

Question 14

How long does the transfer take?

Accepted Answer

We are offering both SEPA and SEPA Instant capabilities. The chosen method depends on different factors, but for SEPA Instant it takes a couple of hours to be processed. SEPA can take a couple of days to settle.

Question 15

What are the fees?

Accepted Answer

The fees structure you can check here: [fees for individuals](/personal#fees-for-individuals), [fees for businesses](/business#fees-for-businesses).

Question 16

What are the countries of IBANs?

Accepted Answer

At the moment the primary IBAN country is the UK.

Question 17

How am I topping up the card?

Accepted Answer

You can load your account with USDC or exchange your Euro to USDC to top up your card account. As long as you have USDC you have the capabilities to use the card.

Question 18

Is the card virtual or physical?

Accepted Answer

At the moment the card is virtual, however you can use Apple Pay / Google Pay for offline and online purchases.

Question 19

Where can I use the card?

Accepted Answer

You can use the card to pay for hotels, cars, groceries, and restaurants almost anywhere in the world. It is accepted in most countries and at a wide range of merchants.

Question 20

Can I open the card without opening a Euro account?

Accepted Answer

Yes, you can! You can decide whether to open a Euro IBAN or not.

Question 21

How can I manage the card operations?

Accepted Answer

All the operations related to Keytom products (crypto, IBANs, cards) are managed within one Keytom app.

Question 22

Is the card debit or credit?

Accepted Answer

The card BIN is credit, meaning that upon reaching the needed limits profile you will be able to use your Keytom card for rental services (for example cars). But it does not mean that you can take loans using the Keytom card.

Question 23

Are you licensed?

Accepted Answer

Yes. KEYTOM SERVICES LTD. is incorporated in British Columbia, Canada, registered with FINTRAC as a Money Services Business (MSB Reg. No. M21788474) and registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).

KEYTOM SERVICES LTD. is registered to deal in virtual currencies and operates in accordance with applicable AML and compliance requirements.

Please note that registration with FINTRAC or the Bank of Canada does not constitute endorsement by FINTRAC, the Bank of Canada, or the Government of Canada. Funds held by KEYTOM are not insured by the Canada Deposit Insurance Corporation (CDIC).

Question 24

How are my funds protected?

Accepted Answer

Client crypto assets are insured up to $100M through institutional-grade coverage provided by Fireblocks infrastructure (underwritten by Marsh and Munich Re).

Question 25

Where are the accounts opened?

Accepted Answer

Keytom has licensed partners which provide us the banking infrastructure and connect us directly with different banks where your accounts are opened. It is mainly EEA (UK, Lithuania).

Question 26

What industries are accepted?

Accepted Answer

We accept businesses which industry types are not related to high risk, the full list of prohibited industries is listed [here](/customer-acceptance-policy#Prohibited-industries).

Question 27

What countries are accepted in terms of company registration and UBO nationality?

Accepted Answer

In terms of company registration we accept 120+ jurisdictions, the full list is [here](/customer-acceptance-policy#Prohibited-countries). In terms of UBO nationality - we accept higher risk UBO nationality as long as the UBO has a residence permit in accepted jurisdiction.

Question 28

What are the fees?

Accepted Answer

The fees depend on the risk profile of your company and can be viewed [here](/business#fees-for-businesses).

Question 29

Do you charge for account opening and if yes - when?

Accepted Answer

Yes, we charge for account opening but the fee is deducted from your account only after it is approved. We do not charge anything upfront.

Question 30

How long does it take to open an account?

Accepted Answer

Onboarding takes 3–7 business days on average. However, please note that this timeframe may be extended depending on the specifics of each case and the current volume of applications. We take up to 48 business hours to review each document after you upload it.

Question 31

Can I receive payments from Individuals and send the payments to individuals?

Accepted Answer

Keytom account provides the possibility to accept payments and to send payments from and to both individuals and businesses. We allow third party payments flow, however we restrict nested payments.

Question 32

What are the required documents to open an account?

Accepted Answer

Incorporation documents, Articles of Association, proof of address, beneficial ownership statement, and a bank statement (or other proof of funds). Each UBO with over 20% shares provides passport and proof of address.

Question 33

Will the account be under my name?

Accepted Answer

Yes, the IBAN is under your company name.

Question 34

Can I open a card for my business?

Accepted Answer

Business cards are not available at the moment. Keytom currently offers business accounts and payment infrastructure for companies, with business card support planned for the future.

Question 35

What are the limits on transactions?

Accepted Answer

We do not set any transactional limits, however, we can request supporting documentation for any transaction.

Question 36

My business is not from the EU will I still get Euro IBAN?

Accepted Answer

The Keytom mission is to waive the boarders — we want to provide our clients, no matter where they are, to operate in any country like they are locals. So yes, if your jurisdiction is accepted, we can provide you with a Euro IBAN.

Question 37

What are the capabilities?

Accepted Answer

You can receive both crypto currencies and fiat currencies (Euro) from third parties both individuals and businesses. You can store the funds in your accounts, you can exchange the funds between crypto or from Euro to crypto. You can send the funds in crypto and fiat to both individuals and businesses (third parties). You can issue virtual cards for your business.

Question 38

Do I need to provide any supporting documentation for transfers?

Accepted Answer

Yes, the supporting documents can be asked at any time and the exact documentation asked depends on the transfer type and other factors.

Question 39

Do you provide different types of access for the employees?

Accepted Answer

At the moment we do not have different level access for the team members of the Client’s company but it is in the process of being developed.

Question 40

What are the countries of IBANs?

Accepted Answer

For business accounts, EUR accounts are provided with LT or MT IBANs and operate through the SEPA banking network. Please note that the specific type of IBAN assigned to your account is determined by us during the onboarding process, based on your business type and nature of activity. Clients are not able to choose the IBAN type themselves.

USD accounts are provided as US local accounts with local banking details.

Question 41

What crypto currencies can I have?

Accepted Answer

We provide access to variety of crypto currencies, including: BTC, ETH, TRX, USDC, SOL, LTC, XRP, BCH, BNB, AVAX, TON.

Question 42

Can I open a card for my business account?

Accepted Answer

Business cards are not available at the moment. Keytom currently offers business accounts and payment infrastructure for companies, with business card support planned for the future.

Question 43

How am I topping up the card?

Accepted Answer

You can load your account with USDC or exchange your Euro to USDC to top up your card account. As long as you have USDC you have the capabilities to use the card.

Question 44

Where can I use the card?

Accepted Answer

The card can be used to pay any business expenses, from corporate accounts like Google Workspace to accommodations during the business trips.

Question 45

How can I manage the card operations?

Accepted Answer

All the operations related to Keytom products (crypto, IBANs, cards) are managed within one Keytom app.

Question 46

Is the card debit or credit?

Accepted Answer

The card BIN is credit, meaning that upon reaching the needed limits profile you will be able to use your Keytom card for rental services (for example cars). But it does not mean that you can take loans using the Keytom card.

Question 47

Are you licensed?

Accepted Answer

Yes. KEYTOM SERVICES LTD. is incorporated in British Columbia, Canada, registered with FINTRAC as a Money Services Business (MSB Reg. No. M21788474) and registered with the Bank of Canada as a Payment Service Provider under the Retail Payment Activities Act (RPAA).

KEYTOM SERVICES LTD. is registered to deal in virtual currencies and operates in accordance with applicable AML and compliance requirements.

Please note that registration with FINTRAC or the Bank of Canada does not constitute endorsement by FINTRAC, the Bank of Canada, or the Government of Canada. Funds held by KEYTOM are not insured by the Canada Deposit Insurance Corporation (CDIC).

Question 48

How are my funds protected?

Accepted Answer

Digital asset infrastructure is insured up to $100M with institutional-grade security measures and insurance coverage provided by Fireblocks through providers including Marsh and Munich Re.

Question 49

Where are the accounts opened?

Accepted Answer

Keytom works with licensed banking and payment partners that provide the underlying financial infrastructure and connect our services with banking institutions where client accounts are opened, primarily within the EEA, including the United Kingdom and Lithuania.

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